FAQ
Q:
What is your current make time?
A:
For ring bands, current make time is 2-3 weeks. For gemstone jewelry, current make time is 8-10 weeks. The make time does not include delivery time.
If you require a rush order, contact me at n.phan@nhujewelry.com. Additional charges may apply.
Q:
What does 14K palladium white gold mean?
A:
Gold is naturally yellow. In order for gold to have a white appearance, it is infused with a metal that is naturally white. Typically, white gold is made with nickel.
Palladium is a white metal that is in the same group as platinum and rhodium. This shiny metal is mostly extracted as a byproduct of mining other metals such as platinum and nickel. It is more rare than gold, which is reflected in the price. On the market, it is one of the most valuable metals.
Palladium white gold is made with 15% palladium and is nickel-free. It is great for avoiding the concerns regarding nickel sensitivity.
Palladium white gold appears gray with a warm undertone. Can be rhodium plated to achieve a bright white color with no warm undertone.
Q:
Are the gemstones you use natural?
A:
All gemstones are natural with the exception of lab grown diamonds, moissanite and alexandrite stones. This is indicated in the item description.
Q:
What are moissanite gemstones?
A:
Henri Moissan originally discovered moissanite in a meteor crater. Moissanite was found to be made of silicon carbide, making natural moissanite extremely are. Moissanite gemstones are now laboratory made. With modern day technology, the color and cut of moissanite stones are exquisite.
Moissanite and diamond are commonly compared. Moissanite make a great alternative to diamond as it scores 9.25 on the Mohs hardness scale. They have a higher refractive index than diamond, making their sparkle remarkable.
Moissanite weighs about 10% less than a diamond of the same diameter, therefore, moissanite of the same carat weight of a diamond is larger. Listed moissanite stones are identified with diamond weight equivalent carat weight.
Q:
Are listed gemstones GIA certified?
A:
Gemstones are not GIA certified unless indicated in the description or upon request. If you would like to request a certificate for your gemstone, contact me at nhujewelry@gmail.com. There are additional costs to having your stone certified.
Q:
Do you sell your settings or work with client stones?
A:
I do not sell my settings. I do not currently work with client stones.
Q:
Do you provide warranty?
A:
All solid gold jewelry have a 1 year warranty. This includes one free resize on rings, polishing and cleaning. With gemstone jewelry, that include tightening of prongs. I do not cover loss of stones or damage to stones due to daily wear and tear. Pieces are not guaranteed against wear and tear or accidental damage made by the customer. Please inspect your order upon reception and contact me immediately if the item is defective or damaged so that I can evaluate and amend the issue. Warranty is void if the jewelry piece is worked on by another jeweler. Buyers are responsible for shipping costs. I do not cover the loss of any jewelry piece.
Q:
Do you provide ring resizing on purchases?
A:
One free resize on solid gold rings is provided within 1 year of purchase. To have your ring resized, contact me at n.phan@nhujewelry.com. I'll send instructions on how and where to send your package. Rings sent without first requesting a resizing will not be accepted. Buyers are responsible for shipping costs. Resizing can take up to 4 weeks, this does not include shipping time.
For rings made in sterling silver, resizing is not provided.
Q:
Do you provide bracelet size exchange on purchases?
A:
Request to exchange bracelet size will be accepted within 30 days from when you received your purchase. To have your bracelet size exchanged, contact me at n.phan@nhujewelry.com. I'll send instructions on how and where to send your package. Items sent without first requesting a size exchange will not be accepted. Items returned for exchange must be accompanied with sales receipt, be unaltered, unworn, and in saleable condition. Buyers are responsible for shipping costs. Bracelet in new size can take up to 6-8 weeks to make, this does not include shipping time.
Q:
Do you provide payment plans?
A:
Payment is due in full for me to start working on your piece. If you would like a payment plan for your purchase, you can provide payment via Sezzle or PayPal Credit.